7 Ways to Communicate Better

Michael Josephson
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  1. Earn Trust be honest; don't exaggerate, distort or deceive.
  2. Really Listen you can't change another's opinion until you truly understand it.
  3. Be Open if you want to change another's mind, show yours is open; be willing to make the first concession.
  4. Show Respect for the Opinion You Want to Change and the Person Who Owns it insults and sarcasm only fuel resentment and fortify resistance.
  5. Discuss, Don't Debate success is agreement, not surrender.
  6. Don't Be Self-Righteous the depth of your convictions shows your sincerity, but to the other person, your truths are just opinions.
  7. Be Satisfied with the Best Possible Result even if it's not all you wanted.